Client satisfaction from the perspective of responsiveness: strategy for analysis of universal systems?
Rev. latinoam. enferm. (Online); 24 (), 2016
Objective: to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality in the interior of São Paulo, Brazil, from the perspective of responsiveness. Method: this was a qualitative study with 41 patients of families who used the FHU at least once in the last six months. A semi-structu...
